We have been informed that New Era Services are currently experiencing technical difficulties that may affect access to some services.
New Era’s flagship product is the popular DB Primary learning platform is used by over 1,000 primary schools nationwide. They also provide bespoke school websites and the SchoolPing parental engagement app.
We have been informed that they are dealing with the issue as a matter of urgency and apologise for any inconvenience caused. If you have been having difficulties using DB Primary or any New Era services today please be aware of the current issues. We will update this post when we are notified the issues have been resolved.
If you have any questions or need any support in the meantime, please log a ticket using the ticket logging system for your school and we will be able to confirm is this has been caused by the current issues.
Update: We have now been informed the issues with DB Primary have been resolved. If your school is still experiencing any issues please let us know.